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Self serviced hotel experience for  business travelers

Alibaba is the Chinese e-commerce giant based in Hangzhou, China. With it's AI, AliGenie, Alibaba aims to elevate convenience and access to goods and services in our everyday lives. In 2019, Alibaba opened it's self serviced hotel called Alibaba Flyzoo Future Hotel that brought emerging technologies together to offer new experiences for it's guests and users.

 

Business Insider / CNBC / GlobeTrender

CHALLENGE

Create a hotel that is almost fully run by robots and AI that provides automated and on-demand services for it's guests.

OUTCOME

  • Defining a range of hardware touchpoints across the hotel.

  • Food delivery robot that brings delivery food from the lobby to guest rooms.

  • On-demand service delivery robot for guests.

IMPACT

Alibaba's Flyzoo Future Hotel opened it's doors to public in 2019 in Hangzhou, China. 

COLLABORATOR(S)

Vix He

COMPLETION

Summer 2018

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