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Self serviced hotel for business travelers.

Alibaba, the Chinese e-commerce giant headquartered in Hangzhou, has been at the forefront of integrating AI to enhance everyday convenience. Through its AI assistant, AliGenie, Alibaba aims to streamline access to goods and services. In 2019, the company launched the FlyZoo Future Hotel—a self-service hotel that brings together emerging technologies to create a seamless and self-serviced experience for guests.

Challenge

Create a self serviced hotel experience that is fully run by robots and Alibaba's AI Tmall Genie that provides automated and on-demand services to guests.

Outcome

↳ Defining hardware touch points needed to deliver a self serviced experiences

↳ Self check in kiosk

↳ Delivery robots that deliver goods and services to guest rooms 

Value Delivered

Alibaba's Flyzoo Future Hotel opened its doors to public in 2019 in Hangzhou, China with robots roaming around.

Collaborators

Vix He

Completion

Summer 2018

Publications

Business Insider - Chinese e-commerce giant Alibaba has a hotel run almost entirely by robots that can serve food and fetch toiletries, 2019.

CNBC - Facial recognition is coming to hotels. I stayed at Alibaba's hotel of the future, 2019.

GlobeTrader - Alibaba's Flyzoo hotel in Hangzhou is staffed by robots, 2019.

Service delivery robot

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Food delivery robot

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All Works © Joshua Han 2025

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